Loading…
Use case
Beauty clients research in DMs: they ask how a treatment works, whether it hurts, how long it lasts, and what it costs — usually at 11pm after seeing a before/after post. Replies.live answers each question from your Knowledge in seconds, books the visit while interest is hot, captures the contact, and brings clients back when it's time for the next appointment.
In beauty, the consultation starts in the DM long before anyone sits in a chair. Leads compare salons by how fast and how well their questions get answered — aftercare, contraindications, healing time, price. A salon that answers at opening hours tomorrow loses to one that answers now.
Replies.live answers now. It knows your treatments, prices and policies, shows the empathy questions like 'will it hurt?' deserve, and quietly does the commercial work: suggesting the right service, capturing the contact, and reminding the client when their lashes, color or botox cycle is due again.
The highest-intent DMs arrive at night — and find an empty inbox until morning.
Pain, safety, healing, allergies — each needs a careful answer, not a price list.
Leads who ask the price and disappear are never followed up.
Recurring treatments mean predictable comebacks — that nobody systematically triggers.
Treatment questions answered with accuracy and empathy from your Knowledge; photos understood (a client can send their hair or skin); operator takeover for medical-adjacent judgment calls.
Aftercare guide or first-visit offer in exchange for a phone number — so the 11pm asker is reachable tomorrow.
Permitted Telegram follow-ups can invite captured contacts to return at a suitable time. Email broadcast sending is deferred until verified per-tenant sending domains are available.
Optional, early-access campaign preparation is available only to enabled pilot accounts; provider access and permissions vary.
23:40 — a lead asks if lip filler hurts and how long swelling lasts. The AI answers honestly from your Knowledge and offers a free consultation slot.
She asks the price, goes quiet. The AI offers your first-visit discount guide for her phone number. Captured.
Morning — your admin sees the thread, confirms the slot in one tap from the same inbox.
A client sends a photo asking if her hair can go platinum — the AI gives your colorist's standard guidance and books a strand test.
Six weeks later, an approved Telegram follow-up can invite captured clients to book a touch-up; the team can verify any resulting bookings.
Keep medical, safety and other high-stakes judgment with qualified staff. You can provide approved business Knowledge and set a handoff path, but you should review the assistant's guidance and use it only within your own policies and applicable rules.
Yes — it sees images sent in the chat (hair condition, nail inspiration, skin questions) and responds with your standard guidance.
It mirrors each client's language automatically — useful for salons with international clientele.
Captured contacts can receive permitted Telegram follow-ups about seasonal offers or touch-ups. Email broadcast sending is deferred until verified per-tenant sending domains are available.
Connect Claude, ChatGPT or Gemini, approve one durable business setup, then add a customer channel. Your website is optional evidence, not a prerequisite. Start with a 7-day free trial, no card required. Then €99/month; cancel anytime.