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Comparison
Tidio offers website chat and helpdesk capabilities; check its current product details for your needs. Replies.live focuses on handling incoming conversations on Instagram DMs, WhatsApp, Telegram and Facebook Messenger from business Knowledge, with human takeover and optional contact capture through approved offers. Replies can also be managed through a connected MCP assistant; available tools and permissions vary by provider and account.
The products serve different workflows. Consult Tidio's current documentation for its supported channels, AI behavior and helpdesk features.
Replies.live is designed for business Knowledge in incoming conversations, operator takeover and permitted Telegram follow-ups. Connected MCP assistants can help manage Replies, subject to provider support and permissions.
| Dimension | Tidio | Replies.live |
|---|---|---|
| Primary surface | Check Tidio's current primary surfaces and plan support in its documentation | Messenger DMs: Instagram, WhatsApp, Telegram, Facebook Messenger |
| Primary job | Check Tidio's current workflows and plan support in its documentation | Sales — qualify leads, answer objections, capture contacts, drive repeat purchases |
| AI behavior | Check current AI behavior in Tidio documentation | Uses your business Knowledge as context, with an operator able to review and take over |
| Lead capture | Check current lead-capture options in Tidio documentation | In-conversation offers: content unlocked for an email, phone, follow or subscribe at the moment of peak interest |
| Retention | Check current retention options and messaging rules in Tidio documentation | Permitted Telegram follow-ups to captured contacts. Email broadcast sending is deferred until verified per-tenant sending domains are available |
| Ads | Check current advertising integrations in Tidio documentation | Optional early-access campaign preparation for enabled pilot accounts; provider access and permissions vary |
| Voice & images in chat | Check current media handling in Tidio documentation | Can process supported voice messages and images in messenger conversations |
| Best fit | Check Tidio's current best-fit guidance in its documentation | Repeat-business brands whose leads already DM them from Instagram, ads and content |
Replies.live focuses on messenger channels — Instagram DM, WhatsApp, Telegram and Messenger — where repeat-business brands actually close sales. It doesn't ship a website widget; many customers simply route website visitors to WhatsApp or Telegram, where the same AI and the same context take over.
It can use your Knowledge to help answer FAQ-style questions and keep a human ready to take over. Important, sensitive or uncertain replies should remain subject to your review.
Choose based on where your conversations start and the workflow you need. Replies.live is suited to businesses handling incoming sales conversations on supported messenger channels; verify each product's current capabilities before deciding.
Replies.live has a €99/month base plan with 1,000 messages included; usage above that allowance is billed at €0.05 per message. Check Tidio's current pricing directly, as its plans and features may change.
Connect Claude, ChatGPT or Gemini, approve one durable business setup, then add a customer channel. Your website is optional evidence, not a prerequisite. Start with a 7-day free trial, no card required. Then €99/month; cancel anytime.