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Comparison
Chatfuel offers scripted chatbot building. Replies.live focuses on incoming sales conversations using your business Knowledge, with human takeover and optional contact capture through approved offers. Replies can also be managed through a connected MCP assistant; available tools and permissions vary by provider and account. Review each product's current channel and plan support before choosing.
Chatfuel and Replies.live take different approaches to conversation automation. Review Chatfuel's current capabilities and plan support directly when scripted behavior is central to your workflow.
Replies.live is designed for incoming questions that benefit from business Knowledge and a human handoff. Its MCP connection lets a supported assistant help manage Replies, subject to provider support and permissions.
| Dimension | Chatfuel | Replies.live |
|---|---|---|
| Core automation model | Check Chatfuel's current automation model and plan support in its documentation | AI-native conversation engine trained on your Knowledge; no flow editor at all |
| Unscripted questions | Check current behavior and plan support in Chatfuel documentation | Uses your Knowledge as context; an operator can review and take over when needed |
| Channels | Check current channel and plan support in Chatfuel documentation | Instagram DM, WhatsApp, Telegram (including Telegram Business) and Facebook Messenger; permitted Telegram follow-ups are supported |
| Voice notes & photos | Check current media handling in Chatfuel documentation | Can process supported voice messages and images in a conversation |
| Lead capture | Check current lead-capture options in Chatfuel documentation | Offer-based capture ([UNLOCK] mechanics): content delivered in exchange for email, phone, follow or subscribe — raised by the AI at the right moment |
| Retention | Check current retention options and messaging rules in Chatfuel documentation | Permitted Telegram follow-ups to captured contacts. Email broadcast sending is deferred until verified per-tenant sending domains are available |
| Ads & attribution | Check current advertising integrations in Chatfuel documentation | Optional early-access campaign preparation for enabled pilot accounts; provider access and permissions vary |
| Setup | Check current setup options in Chatfuel documentation | Build and review your business Knowledge, connect a supported assistant, then add a customer channel |
Setup starts with reviewing business Knowledge, connecting a supported assistant and adding a customer channel. The time required depends on the information and approvals your business needs.
Use your Knowledge and guidance to shape replies, and set an operator handoff for questions that need review. The assistant can be helpful, but important prices, policies and commitments should remain subject to your review.
Yes — Messenger is one of the four sales channels, alongside Instagram DM, WhatsApp and Telegram, all served by the same engine and the same inbox.
There's nothing to migrate flow-by-flow — you train Replies.live on your website and Knowledge instead. Most teams run both briefly, compare conversations side by side, then switch the channel over.
Connect Claude, ChatGPT or Gemini, approve one durable business setup, then add a customer channel. Your website is optional evidence, not a prerequisite. Start with a 7-day free trial, no card required. Then €99/month; cancel anytime.